911 Memorial and Museum

You can help honor and remember those who were lost or affected by the terrible events of September 11, 2011 with a visit to the 911 Memorial and Museum

One of the two 911 Memorial Fountains
One of the two 911 Memorial Fountains cc licensed photo by Steve Gardner

When something as tragic occurs as the events of September 11, 2011 there is a need to remember those who lost their lives directly or by helping others. It is only fitting that the grounds of the World Trade Center became a permanent memorial and museum to this tragic day.

The Memorial itself consists of 2 square memorial fountains situated in the exact footprints of the Twin Towers of the World Trade Center surrounded by a plaza landscaped with trees and, in particular, a special tree called the Survivor Tree. Each of the two fountains is surrounded by a 1/2 inch thick solid brass plate in which the names of the nearly 3000 people who lost their lives in the attacks have been not just engraved, but cut right through the thick brass so that light can pass through the letters from behind. The Survivor Tree was a callery pear tree that was rescued from the rubble, barely alive, and nursed back to health. It now stands as a symbol of hope and renewal.

Visiting the Memorial is free, however there is an admission charge to visit the museum except on Tuesday evenings when admission is free to a limited number of visitors. Please refer to the official website for more information on this before visiting the Memorial.

Visitors to the museum will enter through a pavilion that is design to resemble a partially collapsed building and then make their way down a ramp to the exhibits which are 70 feet underground. The museum will include remnants of the foundation and support columns of the World Trade Center itself along with equipment that was used in the recovery effort. It will also have a number of other artifacts related to the tragic events of that day. There are exhibits and displays to help tell the world about the many little stories that make up the larger story about this tragic event and also about the previous attack back in February of 1993.

Guided tours of the museum are available daily, but they must be pre-booked on the official website and there is an additional charge. A less expensive option is to download the free 9/11 Museum Audio Guide App for your smartphone from the AppStore or Google play.

Associated with the 9/11 Museum is the 9/11 Tribute Center located on the south side of Liberty Street just west of Greenwich Street. This is adjacent to the southeast corner of the Memorial. The 9/11 Tribute centre features a gallery and also offers guided tours of the Memorial by volunteers who where directly affected by the events of 9/11 — survivors, family members, rescue workers, recovery workers and volunteers. They share their personal insights into the horrible events and the healing process in which the Memorial serves an ongoing role. There is a modest charge for these tours. You can get all the details from their website: 9/11 Tribute Center.

Facts For Your Visit

Fee: The 9/11 Memorial is free to visit. The 9/11 Memorial Museum has an admission fee, but is free to visit on Tuesday evenings from 5pm until closing. The free tickets are limited and are available starting at 4pm on a first-come first-serve basis.

911 Memorial and Museum Hours:
Opening hours may differ on holidays

  • Monday: 9:00 AM – 7:00 PM
  • Tuesday: Closed
  • Wednesday: 9:00 AM – 7:00 PM
  • Thursday: 9:00 AM – 7:00 PM
  • Friday: 9:00 AM – 7:00 PM
  • Saturday: 9:00 AM – 7:00 PM
  • Sunday: 9:00 AM – 7:00 PM

Address: 180 Greenwich St, New York, NY 10007, USA

Phone: (212) 312-8800

Official Website: 911 Memorial and Museum

911 Memorial and Museum Reviews

Rated 4.8 out of 5 Star Rating

5 Star Rating Wow what a moving memorial. Be ready to get emotional. Such a sad day in our nations history. They did a wonderful job in preserving the stories of that horrible day. The lost souls will never be forgotten for sure with this memorial. There’s so much to see here. Thank you for sharing this with the world to the families. Was able to find parking at meter parking with park NYC app. Short walk to the entrance. Had to wait in a long line for about 15 minutes to get through security. They hit us in quickly and efficient. Very friendly staff and clean restrooms. Cafe near exit if needed. No vending machines or water fountains that I seen once inside the memorial. Overall excellent experience with facility and set up. ADA friendly lots of elevators that I seen. Will have to do some walking to see it all.
Joseph Lopez - a week ago

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5 Star Rating Visiting the 9/11 Memorial is a deeply moving and somber experience that pays tribute to the lives lost during the tragic events of September 11, 2001. The memorial's design, featuring two reflecting pools set within the footprints of the Twin Towers, creates a profound atmosphere for reflection and remembrance. Surrounding the pools are the names of the nearly 3,000 victims, ensuring their memory endures. The accompanying museum provides further context, featuring artifacts, exhibits, and personal stories that offer insight into the day's events and the resilience of those affected. Overall, a visit to the 9/11 Memorial is a poignant and meaningful tribute to an important moment in history.
Ali Shirkhanloo - a week ago

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5 Star Rating Amazing tribute. I didn't know anyone involved in 9/11 nor was I anywhere near NYC on that day but this is an emotional place. It hits home for me that the people who died this day were just ordinary Americans who got up on a random Tuesday and went to work, just like any of us would. Definitely recommend visiting this.
Scott Williams - a week ago

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5 Star Rating You don't realize how much this place will touch you until you are here. I was in 5th grade when 9/11 happened and being here and taking this guided tour with our INCREDIBLE tour guide Chris, brought it all back. It was a stark reminder that Freedom isn't free and while it was incredibly sad place to visit, I'm so happy that we had this experience and got to hear and learn ALOT of things we didn't know about 9/11 before. Absolutely would recommend
Stephen Horgan, Realtor - a week ago

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5 Star Rating This was such a humbling experience. I’m not a huge museum person, but this museum was very well done. It captured my attention and there was so much to see and do. I remember 9/11 like it was yesterday so this museum really hit hard since this happened in my lifetime. I spent around 3 hours here and was able to take my time going through the museum. This is definitely a must see when visiting NYC.
Amy Leffler (Thetravelroamad) - a month ago

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Directions

Subway Line Nearest Station Walking Time
A, C, J, Z, 2, 3, 4, or 5Fulton Street7 minutes
2 or 3 Park Place6 Minutes
EWorld Trade Center4 minutes
RRector Street6 minutes
RCortlandt Street3 minutes
1Rector Street7 minutes

How to get to 911 Memorial and Museum by Subway

Take a A, C, J, Z, 2, 3, 4, or 5 train to Fulton Street: exit onto Fulton Street, go right on Church Street, and left on Vesey Street.

Take a 2 or 3 train to Park Place: exit and walk south on Church Street and turn right (west) onto Vesey Street.

Take an E train to World Trade Center: exit onto Church Street Walk south and turn right on Vesey Street.

Take a R train to Rector Street: exit and walk west 1 block on Rector Street and go right (north on Greenwich Street to the Memorial.

Take a R train to Cortlandt Street: walk west on Cortlandt street to the Memorial.

Take a 1 train to Rector Street: exit onto Greenwich Street and walk north.

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