911 Memorial and Museum

You can help honor and remember those who were lost or affected by the terrible events of September 11, 2011 with a visit to the 911 Memorial and Museum

One of the two 911 Memorial Fountains
One of the two 911 Memorial Fountains cc licensed photo by Steve Gardner

When something as tragic occurs as the events of September 11, 2011 there is a need to remember those who lost their lives directly or by helping others. It is only fitting that the grounds of the World Trade Center became a permanent memorial and museum to this tragic day.

The Memorial itself consists of 2 square memorial fountains situated in the exact footprints of the Twin Towers of the World Trade Center surrounded by a plaza landscaped with trees and, in particular, a special tree called the Survivor Tree. Each of the two fountains is surrounded by a 1/2 inch thick solid brass plate in which the names of the nearly 3000 people who lost their lives in the attacks have been not just engraved, but cut right through the thick brass so that light can pass through the letters from behind. The Survivor Tree was a callery pear tree that was rescued from the rubble, barely alive, and nursed back to health. It now stands as a symbol of hope and renewal.

Visiting the Memorial is free, however there is an admission charge to visit the museum except on Tuesday evenings when admission is free to a limited number of visitors. Please refer to the official website for more information on this before visiting the Memorial.

Visitors to the museum will enter through a pavilion that is design to resemble a partially collapsed building and then make their way down a ramp to the exhibits which are 70 feet underground. The museum will include remnants of the foundation and support columns of the World Trade Center itself along with equipment that was used in the recovery effort. It will also have a number of other artifacts related to the tragic events of that day. There are exhibits and displays to help tell the world about the many little stories that make up the larger story about this tragic event and also about the previous attack back in February of 1993.

Guided tours of the museum are available daily, but they must be pre-booked on the official website and there is an additional charge. A less expensive option is to download the free 9/11 Museum Audio Guide App for your smartphone from the AppStore or Google play.

Associated with the 9/11 Museum is the 9/11 Tribute Center located on the south side of Liberty Street just west of Greenwich Street. This is adjacent to the southeast corner of the Memorial. The 9/11 Tribute centre features a gallery and also offers guided tours of the Memorial by volunteers who where directly affected by the events of 9/11 — survivors, family members, rescue workers, recovery workers and volunteers. They share their personal insights into the horrible events and the healing process in which the Memorial serves an ongoing role. There is a modest charge for these tours. You can get all the details from their website: 9/11 Tribute Center.

Facts For Your Visit

Fee: The 9/11 Memorial is free to visit. The 9/11 Memorial Museum has an admission fee, but is free to visit on Tuesday evenings from 5pm until closing. The free tickets are limited and are available starting at 4pm on a first-come first-serve basis.

911 Memorial and Museum Hours:
Opening hours may differ on holidays

  • Monday: 9:00 AM – 7:00 PM
  • Tuesday: Closed
  • Wednesday: 9:00 AM – 7:00 PM
  • Thursday: 9:00 AM – 7:00 PM
  • Friday: 9:00 AM – 7:00 PM
  • Saturday: 9:00 AM – 7:00 PM
  • Sunday: 9:00 AM – 7:00 PM

Address: 180 Greenwich St, New York, NY 10007, USA

Phone: (212) 312-8800

Official Website: 911 Memorial and Museum

911 Memorial and Museum Reviews

Rated 4.8 out of 5 Star Rating

5 Star Rating A beautifully created place, for a day that will never be forgotten. Thoughtfully laid out. Our guide was excellent and very informative. The whole space is truly moving, with many personal effects, videos, accounts of their day, very very moving, there is even a small section showing the movements of the bombers that day…… worth every single dollar
Sarah - a week ago

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5 Star Rating It is a wonderful experience. Very surreal. There is so much to learn about everything and everyone involved with this memorial. I highly suggest to learn about the survivor tree. We were fortunate enough to meet a gentleman that was in tower 2 on the 48th floor. I remember that day like it was yesterday.
D R - in the last week

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5 Star Rating It's a beautiful and very moving memorial. The silence as you walk through the exhibits is deafening. The wall of blue explaining some of the missing are buried behind it brought me to tears and prayers for all these innocents who lost their lives that day. I will never forget what I experienced with this visit nor will I ever forget that awful day in our history. May God Bless the souls of all the victims and their families who will forever carry this unimaginable pain.
Ellen Di meglio - in the last week

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5 Star Rating The 9/11 Memorial in New York is a poignant tribute to the lives lost in the tragic events of September 11, 2001. The memorial consists of two reflecting pools set within the footprints of the Twin Towers, surrounded by a plaza of trees and bronze panels inscribed with the names of the victims. Visiting the memorial evokes a profound sense of solemnity and remembrance, honoring the resilience of the human spirit in the face of unimaginable loss. It serves as a place of reflection, contemplation, and tribute, ensuring that the memory of those who perished will never be forgotten.
Kevin Hofmann - in the last week

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5 Star Rating This was our first visit to the 9/11 museum. We bought a 9:30 am ticket for the museum and we decided not to do a tour or an audio tour. Once you walk in, the theater shows a very moving account of how the US planned and executed the hunt for Osama Bin Laden. It was about 15 minutes and appropriate for teens and adults. Downstairs we went through the museum. You could devote 3-4 hours to the story of 9/11, the chilling photos of all the people lost, the attacks and all the heroes. We spent 1 1/2 hours and it was a beautiful and solemn tribute to the people who died. We walked through the exhibits and read as much as we could. The stairwells people escaped and the beams are exposed as well as the fire truck of the heroes. I think it is appropriate for elementary school kids even though it documents all the lives lost. You do have to go through metal detectors and take off your coats to enter the museum but it makes you feel safer.
Betsy McCollum - a week ago

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Subway Line Nearest Station Walking Time
A, C, J, Z, 2, 3, 4, or 5Fulton Street7 minutes
2 or 3 Park Place6 Minutes
EWorld Trade Center4 minutes
RRector Street6 minutes
RCortlandt Street3 minutes
1Rector Street7 minutes

How to get to 911 Memorial and Museum by Subway

Take a A, C, J, Z, 2, 3, 4, or 5 train to Fulton Street: exit onto Fulton Street, go right on Church Street, and left on Vesey Street.

Take a 2 or 3 train to Park Place: exit and walk south on Church Street and turn right (west) onto Vesey Street.

Take an E train to World Trade Center: exit onto Church Street Walk south and turn right on Vesey Street.

Take a R train to Rector Street: exit and walk west 1 block on Rector Street and go right (north on Greenwich Street to the Memorial.

Take a R train to Cortlandt Street: walk west on Cortlandt street to the Memorial.

Take a 1 train to Rector Street: exit onto Greenwich Street and walk north.

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