911 Memorial and Museum

You can help honor and remember those who were lost or affected by the terrible events of September 11, 2011 with a visit to the 911 Memorial and Museum

One of the two 911 Memorial Fountains
One of the two 911 Memorial Fountains cc licensed photo by Steve Gardner

When something as tragic occurs as the events of September 11, 2011 there is a need to remember those who lost their lives directly or by helping others. It is only fitting that the grounds of the World Trade Center became a permanent memorial and museum to this tragic day.

The Memorial itself consists of 2 square memorial fountains situated in the exact footprints of the Twin Towers of the World Trade Center surrounded by a plaza landscaped with trees and, in particular, a special tree called the Survivor Tree. Each of the two fountains is surrounded by a 1/2 inch thick solid brass plate in which the names of the nearly 3000 people who lost their lives in the attacks have been not just engraved, but cut right through the thick brass so that light can pass through the letters from behind. The Survivor Tree was a callery pear tree that was rescued from the rubble, barely alive, and nursed back to health. It now stands as a symbol of hope and renewal.

Visiting the Memorial is free, however there is an admission charge to visit the museum except on Tuesday evenings when admission is free to a limited number of visitors. Please refer to the official website for more information on this before visiting the Memorial.

Visitors to the museum will enter through a pavilion that is design to resemble a partially collapsed building and then make their way down a ramp to the exhibits which are 70 feet underground. The museum will include remnants of the foundation and support columns of the World Trade Center itself along with equipment that was used in the recovery effort. It will also have a number of other artifacts related to the tragic events of that day. There are exhibits and displays to help tell the world about the many little stories that make up the larger story about this tragic event and also about the previous attack back in February of 1993.

Guided tours of the museum are available daily, but they must be pre-booked on the official website and there is an additional charge. A less expensive option is to download the free 9/11 Museum Audio Guide App for your smartphone from the AppStore or Google play.

Associated with the 9/11 Museum is the 9/11 Tribute Center located on the south side of Liberty Street just west of Greenwich Street. This is adjacent to the southeast corner of the Memorial. The 9/11 Tribute centre features a gallery and also offers guided tours of the Memorial by volunteers who where directly affected by the events of 9/11 — survivors, family members, rescue workers, recovery workers and volunteers. They share their personal insights into the horrible events and the healing process in which the Memorial serves an ongoing role. There is a modest charge for these tours. You can get all the details from their website: 9/11 Tribute Center.

Facts For Your Visit

Fee: The 9/11 Memorial is free to visit. The 9/11 Memorial Museum has an admission fee, but is free to visit on Tuesday evenings from 5pm until closing. The free tickets are limited and are available starting at 4pm on a first-come first-serve basis.

Regular Hours:
May differ on holidays

  • Monday: 9:00 AM – 7:00 PM
  • Tuesday: Closed
  • Wednesday: 9:00 AM – 7:00 PM
  • Thursday: 9:00 AM – 7:00 PM
  • Friday: 9:00 AM – 7:00 PM
  • Saturday: 9:00 AM – 7:00 PM
  • Sunday: 9:00 AM – 7:00 PM

Address: 180 Greenwich St, New York, NY 10007, USA

Phone: (212) 312-8800

Official Website: 911 Memorial and Museum

Reviews

Rated 4.8 out of 5 Star Rating

5 Star Rating This was such a humbling experience. I’m not a huge museum person, but this museum was very well done. It captured my attention and there was so much to see and do. I remember 9/11 like it was yesterday so this museum really hit hard since this happened in my lifetime. I spent around 3 hours here and was able to take my time going through the museum. This is definitely a must see when visiting NYC.
Amy Leffler (Thetravelroamad) - 2 weeks ago

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4 Star Rating The museum is informative and there are several very interesting and of course heartbreaking pieces on display. The museum is laid out well and people were respectful of space and noise. We did encounter a very rude staff member (older small blonde lady outside the auditorium). Her behavior took our whole group aback as she became quite agitated and aggressive out of nowhere. She engaged our group outside the rest room to in her words "get us to where we needed to be". I told her that we were waiting for a person from our group and she asked "okay but where are you going?" I told her that we planned to go to the auditorium and again that we were waiting for someone to finish in the restroom first. I asked her if we were in the way and would she like us to wait elsewhere closer to the cafe area (I thought maybe we were in the way?) and she became very aggressive, came very close to me telling me "I am helping you to get to where you need to be". It was a really weird and uncomfortable situation. When our party member finished in the restroom we began heading to the auditorium (in the opposite direction of where she was stood) and she followed us and AGAIN engaged us aggressively asking where we were going. We ultimately decided against seeing the auditorium show because we just wanted to get away from her. That side, the other staff members seemed nice enough. It was just a really weird experience.
Amanda Morris - a week ago

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5 Star Rating A truly beautiful place. Very sacred. Honoring those who lost their lives and loved ones that day. A very breathtaking monument. There was no wait time, and was minimally crowded. Highly recommended tourist spot for sure. (Went October 28,2023)
Ashania Vassell - a month ago

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5 Star Rating The entire memorial and museum was extremely emotional. It was very surreal seeing the reflection pools and having a chance to read the names of those lost. I decided to go into my current industry because of the events on 9/11, so seeing the museum was very surreal for me and helped reinforce my desire for public service. I was very impressed with how well some of the equipment (damaged on 9/11) was maintained and preserved. Definitely plan a few hours to truly spend in the museum to make your time worth. And pack your patience. There were so many people everywhere!
Jarrod Dibble - 2 months ago

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5 Star Rating When visiting New York City, a visit to the 9/11 Memorial is an absolute must. This memorial left an indelible mark on my heart and soul, and I cannot recommend it highly enough. From the moment you approach the site, you are met with a sense of reverence and solemnity. The Twin Tower Memorial, with its twin reflecting pools inscribed with the names of the victims, is a breathtaking tribute that captures the magnitude of the tragedy that took place on September 11th, 2001. Walking alongside the pools and reading the names etched into the bronze panels was an emotional and humbling experience. It humanized the immense loss and reminded me of the importance of cherishing every moment in life. The cascading water and serene atmosphere created a peaceful space for reflection and remembrance. The accompanying museum is a must-visit as well. It provides an in-depth and sensitive exploration of the events of 9/11, offering a profound insight into the impact and aftermath of the tragedy. The exhibits, artifacts, and personal stories are curated with care and respect, allowing visitors to gain a deeper understanding of this pivotal moment in history. The overall atmosphere of the memorial, coupled with its educational value, makes it an exceptional place to pay tribute to the victims and learn from the past. The staff members were knowledgeable and compassionate, further enhancing the experience. If you're ever in New York City, the 9/11 Memorial is an essential stop. It serves as a powerful reminder of the strength of the human spirit and the importance of unity in the face of adversity.
Navin Paudel - a month ago

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Directions

Subway Line Nearest Station Walking Time
A, C, J, Z, 2, 3, 4, or 5Fulton Street7 minutes
2 or 3 Park Place6 Minutes
EWorld Trade Center4 minutes
RRector Street6 minutes
RCortlandt Street3 minutes
1Rector Street7 minutes

How to get to 911 Memorial and Museum by Subway

Take a A, C, J, Z, 2, 3, 4, or 5 train to Fulton Street: exit onto Fulton Street, go right on Church Street, and left on Vesey Street.

Take a 2 or 3 train to Park Place: exit and walk south on Church Street and turn right (west) onto Vesey Street.

Take an E train to World Trade Center: exit onto Church Street Walk south and turn right on Vesey Street.

Take a R train to Rector Street: exit and walk west 1 block on Rector Street and go right (north on Greenwich Street to the Memorial.

Take a R train to Cortlandt Street: walk west on Cortlandt street to the Memorial.

Take a 1 train to Rector Street: exit onto Greenwich Street and walk north.

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