911 Memorial and Museum

9/11 Memorial & Museum, NYC The 9/11 Memorial & Museum is one of the most powerful and deeply moving places you can visit. It captures the incredible story of that tragic day—honoring the lives lost, the heroism of first responders, and the resilience of a nation. The exhibits are detailed, respectful, and emotionally impactful, offering a solemn and profound tribute. What struck me most was the silence. Even with hundreds of people inside, the space is nearly silent—everyone feels the weight of where they are. It is truly hallowed ground, and you feel that in every corner of the museum. This is not just a museum; it’s a sacred space that preserves memory, sacrifice, and courage. A must-visit for anyone seeking to understand the true cost of 9/11 and the strength of the human spirit.
Edward Thomas - 2 weeks ago

10 out of 10 experience. We last visited the 9/11 Memorial in 2012 when it was just the waterfalls. Coming back now and experiencing the full museum was a powerful and emotional surprise. The entire layout is incredibly well thought out, honoring the memory of that tragic day with respect, depth, and dignity. Seeing the foundations of the original towers was both humbling and impactful. The memorial room of the fallen, with its voices and stories, brought tears to our eyes—it’s something everyone should experience. We are so grateful this space exists to remember, reflect, and honor. We would absolutely return again.
Dj Antonacci - 2 weeks ago

I visited the museum and memorial yesterday and I recommend that everyone should attend when they have the opportunity to. Watching a documentary about 9/11 doesn’t come close to the emotional feeling of being on the actual grounds where it happened. It was a truly moving, emotional and impactful experience. The staff was nice and very helpful. I bought my tickets from the memorial website, and bought the museum + memorial tour ticket, and it was well worth it. I highly recommend buying your tickets in advance. Our tour guide, I think his name was Patrick, was very knowledgeable, kind and took us through the tour in a timely manner. The tour was well organized. We had a 10 minute bathroom break, and were told that due to the sensitive nature we would be able to take a break whenever we needed. For the tour, you’ll meet at a the blue guided tours kiosk located at the center of the 9/11 Memorial Plaza. From there, you show your ticket, and you’re given a headset with a mp3 device. This device is what you’ll use to hear the tour guide speak to you. I found it to be very helpful and accessibility friendly for those of us who may be hard of hearing, and also helpful for the tour guide so they don’t have to project their voice so loudly over crowds. If you don’t decide to buy the early access museum tour ticket, which gives you early access to experience the museum before it opens to the public, be prepared for large crowds, and also for no personal space. In every section of the museum, if I was looking at an exhibit for a couple of seconds, there was always someone “pushing” me to get out of the way so they could see. I’m always mindful that it’s not courteous to look at an exhibit for too long, as there’s others who would like to see as well, however, in the large crowds, many people were pushy, inpatient, and some of them will even start walking towards you, hoping you’ll get the hint and move so they can be in front. This was disappointing. There was a large group of children on a field trip who were very noisy & disrespectful of the space and others around them, and their teachers couldn’t control them. So if you’re not choosing the early access ticket, keep in mind that you may experience loud children on a field trip. I do think that there could be better crowd management implemented by the museum director. It was hard to fully grasp the impact of certain displays due to the overwhelming amount of people in one room at a time. I felt rushed at times. (I’d like to point out that the tour guide had great crowd management skills & handled the children situation with grace & professionalism). I do feel like there’s a huge opportunity for the museum to have a section for all of the people who died on 9/11 (with their families approval of course), that includes what they were like when they were alive, their hobbies, interests, etc. I think that would be better than some of them just being remembered by the belongings they had in their pockets at the time of their deaths. The south tower pool was under construction when I attended, but the north tower pool was fully functioning. The pools are beautiful and powerful. Overall, I think everyone should visit the museum and the memorial. It was a powerful experience that left a lasting impression.
Nicola - 2 weeks ago

We visited the 9/11 Memorial and Museum and it was a deeply moving experience. The moment we stepped into the memorial area, it felt quiet and powerful. The twin reflecting pools, set in the footprints of the original Twin Towers, are beautiful and solemn. Seeing the names of the victims etched around the edges was emotional and respectful. Inside the museum, the exhibits are incredibly well done. There are personal stories, artifacts, photos, and videos that help you understand the scale and impact of the events. Some parts were very emotional — especially hearing messages and seeing items left behind — but it’s something we believe everyone should experience at least once. The staff was helpful, the space was well-organized, and everything was easy to navigate. It’s a place for reflection, remembrance, and learning. We’re really glad we took the time to visit. Highly recommend it for anyone coming to New York City — it’s not just a museum, it’s a tribute that leaves a lasting impression.
Ankil Shah - 3 weeks ago

Very sobering place to visit to see things that give you the true scope of the devastation there. It’s very well put together and their informational pieces throughout are detailed and interesting. From seeing destroyed fire engines, to pieces of the planes recovered, not to mention documents and people’s personal belongings, it’s pretty intense. Definitely worth a visit once.
FFKDTP1 - a week ago