Macy's

I had a great shopping experience at Macy’s Herald Square. The store is huge, well-organized, and has an incredible selection of clothing, accessories, and brands all in one place. The staff was friendly, helpful, and professional, making the whole experience smooth and enjoyable. The location is iconic, clean, and easy to navigate despite how large it is. Whether you’re shopping for everyday items, gifts, or something special, this Macy’s truly has it all. I always enjoy coming here and will definitely be back again. Highly recommend!
Q K - a month ago

Wow this was amazing! I never been in to a Macy’s like this it’s truly one of a kind. The staff were very nice and it beautifully decorated. I loved the Santa land and walking around the market on the lower floor. The wood escalators were so cool. We went into the fancy dress area and they have such a massive selection. Beautiful dresses!
McKenzie - 3 months ago

Beautiful and huge store! The Christmas decorations are lovely. We didn't get a chance to explore it all, but we will definitely come back! I bought some nice items.
Sandra El Khouri - a month ago

The store is enormous — you can easily spend hours exploring all the floors, brands, and departments. It feels like a mix of classic New York charm and a modern shopping experience, with everything from high-end fashion to everyday essentials. The building itself is beautiful and full of history, which adds to the experience. The selection is amazing, the displays are well organized, and it’s easy to find something for every style and budget. I really appreciated how helpful the staff was — friendly, knowledgeable, and always available to point us in the right direction, even with the store being so busy. Whether you’re shopping, browsing, or just wanting to experience one of NYC’s most famous landmarks, Macy’s is absolutely worth the visit. A must-see stop in Manhattan and definitely a place I’d return to!
Felipe Franzini - 3 months ago

Macy’s remains a familiar name in U.S. retail, offering a broad assortment — from clothing and shoes to home goods and accessories — all under a single roof. For many shoppers, the variety is still appealing: you can find basics, seasonal sales, and sometimes good deals if you dig around. When things go right, people enjoy the convenience and the broad selection.  However, for a growing number of users, especially those ordering online, Macy’s in 2024–2025 has become increasingly hit-or-miss. On review platforms, a majority of feedback skew negative: common complaints include late shipments (or no shipment at all), canceled orders, and poor or unhelpful customer service.  Some buyers describe repeated frustrations: items that never arrive, returns that go unacknowledged, billing glitches, or being told an item is in stock only to receive cancellation after payment.  Others say the quality of certain products — especially third-party items or discount-line merchandise — feels cheap, and much less reliable than what Macy’s used to offer.  Moreover, customers report a decline in in-store experience as well: staff can be unresponsive, fitting rooms or checkout areas feel neglected, and some say the store atmosphere is less polished than in the past.  That said, there are occasional reminders of what Macy’s used to be: some buyers still mention smooth online orders with timely delivery and acceptable product quality.  But those seem fewer and farther between nowadays. In summary: Macy’s still has potential if you’re hunting for variety or occasional deals, but the consistency — especially online — seems much less reliable than in earlier years. If you value dependable shipping, high-quality items, and responsive customer service, you might find better results elsewhere.
Mashnun - 3 months ago